If you have forgotten your Joule password, use the following steps to reset it yourself.

Click on the Login link on the upper right hand corner of the page.

Click the Forgotten your username or password? link.  Enter your username or email address.

Your username is composed of:

first seven letters of your last name + first letter of your first name + last three digits of your Union Graduate College ID number

Example: John Smith, 5987712 = smithj712

Follow the onscreen instructions.

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UGC Helpdesk
by Admin User - Tuesday, 15 April 2014, 2:57 PM
 

New Helpdesk Function Helps Resolve Technical Issues

Having an issue logging into the portal? Forgot your password for Joule?

Resolving your technical issues just got a little easier. We’ve created a knowledge base to search for answers to common problems, which will be continually updated with more solutions.

If you can’t find a solution to your problem in the knowledgebase, submit a ticket to our team for further assistance.

To get started, visit: www.uniongraduatecollege.edu/helpdesk

 

 
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Check the Timezone setting in your Joule Profile
by Admin User - Tuesday, 15 April 2014, 2:56 PM
 

Timed assignments and tests require that your time settings in Joule correspond to your physical time zone. The time zone setting is located within your Joule user profile. To check to see if the profile is set to your correct time zone, see the attached document.

 
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Join the Conversation!
by Phylise Banner - Thursday, 16 January 2014, 10:33 AM
 

Join the UGC Center for Online Teaching and Learning Group on LinkedIn!

Explore, contribute, and discuss resources related to web-enhanced, blended, and online learning. [ http://goo.gl/LPxw7m ]